Good afternoon Community,
I need your help before my head explodes. As you know, we have just started implementing LDSD and everyone is pretty excited about it and am incharge so the pressure is kind of high. Initially i realised that the system wasnt sending out Notifications\Alerts to Analysts when the incidents are assigned.
So my quick work around since i just started to work with LANDesk SD, was to create a Notification at 0% sending an email to latestAssignment/user . its been working for a while now. But a few days back it stopped (weird?).
I need to fix the right way of doing this, please look at ma process snap shot. See the "Assignment" Window on the "Assign to Analyst" Action. Are the Group and Analyst fields right ?
support Group Set to ----- ToSupportGroupCol/_Group
Analyst Set to ----------- Process/_AssignToAnalystCol/_Analyst
Thats what i found already populated and have never touched it. See my attachment - Assign to Analyst Assignment
The Second attachment shows window for assignment on the "Take Ownership" action which automatically assigns the Current logged in analyst with the incident. This is working fine.
My dilema is my Analysts are not getting the notifications. The email side seems okay, because the system sends out Enduser notifications, New incident Received notifications and Incident Resolved notifications. I have confirmed all the emails associated with the analysts.