1 Reply Latest reply on Jun 8, 2011 8:44 AM by Nic

    End users as approvers

    Apprentice

      Hi,

       

      I have set up an end-user role and group called 'approvers', in which I will be putting any of my users who are authorised to approve jobs. I need to be able to send reminders to these users when a job needs their approval. Is there any way to do this?

       

      Regards,

       

      Oliver

        • 1. Re: End users as approvers
          Apprentice

          Hi Oliver, I have done this with some of our processes and the only way I managed it was to create a dummy support group, add the end users to this support group (making sure they receive group emails), have the request assign to this group at the point when approval is required and ensure that the "Norify Assignee" is ticked on this assignment.  This assignment will have to have a link in so that the end user can approve via the service portal and you need to give the role you have created permissions to this action.

           

          Also, you need to make the process move on at the point of Approval to assign to the relevant support group required to carry out the task.

           

          Hope that makes sense....

           

          Nic