5 Replies Latest reply on Jun 9, 2011 5:59 AM by bkeniry

    Cannot see Incident details on task window in webdesk

    neil_p1000 Apprentice

      hi all

       

      We have designed our Incident task window so that the Incident details are brought through when a task is created. This works fine using the client but when we look at a task in web desk it replicates the task thus giving no details of the original Incident.

       

      Everything looks ok and the the window is published to both console and web. Is there a know glich or has anybody any ideas?

       

       

      we are currently using 7.3.2

       

      Thanks

      Neil