fyi - I am running v7.4 and have the same issue - whenever I have a collection object window open, I cannot also display any attributes of the "parent" object. It works fine in Console, but in WebDesk it does not seem to work.
Hello, yes we also have this.
We first saw it in 7.4 and then on checking realised that it also occurred in 7.3.2 without our knowing about it (we primarily use console rather than webdesk, however we want this to change).
Hi Neil,For related fields to show properly in Web Desk you will always need to have the Parent Attribute showing on the window.For the Incident Description field on the Task Collection window, you will need to add the '- Incident' attribute, which is the Parent Attribute.When this is added to the window then the Incident Description field will show through upon saving the Task as it should.
Great - thanks Jenny! That works a treat!
Yes that works for me too, thanks very much Jenny.