0 Replies Latest reply on Jun 7, 2011 3:55 AM by Rogersh

    Error when trying to create or amend a knowledge article process

    Rogersh Apprentice

      Hi,

       

      I am trying to create a new knowledge management article process.  We currently have one process, it is active and set as the default so I cannot deactivate this to amend it.

       

      When I try to create a copy of this to make amendments to it I get the following error message

       

      ---------------------------
      Process Designer
      ---------------------------
      ORA-00001: unique constraint (ITBM_USER.INDEX$MD_PRIVILEGED_ITEM$NAME) violated

      ---------------------------
      OK  
      ---------------------------

       

      When I try to create & save a new process I get the following error message and the process doesn't save.  I have tried a variety of names for the process and it doesn't allow a save with any name I chose.

       

      ---------------------------
      Process Designer
      ---------------------------
      Error saving current process: ORA-00001: unique constraint (ITBM_USER.INDEX$MD_PRIVILEGED_ITEM$NAME) violated

      ---------------------------
      OK  
      ---------------------------

       

      I am currently using my test system as I didn't want to even attempt this on live just in case, however it is a copy of the live system so don't think there is any issues there.

      We are running version 7.3.2.2135

      Any ideas anyone ?