1 Reply Latest reply on Jun 16, 2011 6:22 AM by Darren_Perkins

    Self Service Error Message

    Apprentice

      Hello all,

       

      We're currently testing 7.4 and we've come across an error on self service when opening a new request and selecting a raise user.

      When the user's name is entered the following error is displayed at the top of the window - which seems to prevent any further progress:

       

      Type mismatch when attempting to set attribute value _CatalogueHierarchy

       

      I'm not sure if it's anything to do with the service catalogue or not - although this appears simply when locating a raise user from the drop-down field (on our generic OOTB request process) before any other fields have even been filled in.

       

      This could well be due to something we haven't configured yet (for all I know) but any advice and suggestions appreciated.

       

      Many thanks!

        • 1. Re: Self Service Error Message
          Apprentice

          Problem solved.

           

          Turns out it was a slight error in the copy rule which matches the service in the service catalogue to its catalogue hierarchy; the source had two lines listed in it when it should only have been one: _ConfigItemRequested/CatalogueHierarchy

           

          Probably something I set wrong during setup to be honest but, all working now!