1 Reply Latest reply on Jun 20, 2011 1:57 PM by gwsmith

    condition could not be saved because the CollectionItem was not set

    Apprentice

      I want to create a condition on whether User is null in an Assignent for an Incident.  My condition looks like this:

       

      1-Conditions.jpg

      When I try to save, I get an error saying the CollectionItem was not set.

      2-error.jpg

      Attribute/Collection/Object is set, to Assignments, so what is it talking about?  Am I doing something wrong?

        • 1. Re: condition could not be saved because the CollectionItem was not set
          Apprentice

          The error message doesn't mean what it says.  What Service Desk wants you to do is select an option from the Condition drop-down below the Comparison drop-down.  I selected "Latest value" and then it let me save.

          3-Correct.jpg

          The condition doesn't work, though.  It acts like no assignment has been made.  The condition follows the assignment and maybe the assignment doesn't save until you reach the next status?  But that's a different problem.