We recently had a failure of our windows consoles to connect to the live system.
The situation arose from running a repair on the windows console for Service Desk on the application server in an attempt to retrieve some files which were missing from the current installation.
The repair was run by using the autorun.exe then selecting windows client, then repair. Once the repair was completed our users were then unable to login and despite our best efforts to resolve the problem, we in the end had to restore from a previous VM snapshot.
What I would like to ask is what could have caused this? And why would running a repair option on the Service Desk console would cause this problem to occur? Is the Service Desk Console on the application server closely linked in with rest of the App Server itself?
This is mainly an information gathering excercise for myself, because I would like to avoid this happening again
Hopefully this will be a prompt for me to be provided with a test environment that I have been asking for.... We shall see!!
Any information anyone can give would be much appreciated.