A quick query if anyone can shed some light on this please.
is it possible to somehow link a knowledge article to an incident category?
The reason for asking this is because we're currently exploring the use of knowledge in our portal; here's a scenario:
A user/super user logs into the portal to raise a call, when they select the incident category a list of linked knowledge articles appears somewhere on the window - similar to how automatic knowledge searches work in console. - is this possible?
We're currently using version 7.3.2 with a look to move to 7.4 in the future, so any info in regards to whether the above is possible in either release would be much appreciated.