5 Replies Latest reply on Jul 20, 2011 2:04 PM by Jamie Cannon

    Closing a window after resolution

    Jamie Cannon ITSMMVPGroup

      Hey everyone,

      Is it possible to have a ticket window automatically close itself once a resolution is completed for it?  The way it stands now is we have a Resolution window pop up and we enter information into it.  We click Save and Close which closes the resolution window, but the actual incident window has to be closed separately.  Is it possible to have the Incident window close one it's associated resolution window has been "Saved and Closed"?

       

      Thanks,