We presented the new WebDesk 7.4 to some of our support teams yesterday but they have once again turned it down as not meeting their requirements.
Our Service Desk have also refused to use it for the same reasons.
Some of these we can overcome in 7.4, but by far the major problem is the inability to open Actions in a new window.
Many of our calls are complex and you need to be able to see the original call details and user when composing an answer.
At the moment, we advise staff to open the call in WebDesk, and then copy and paste the call and user details into Notepad before clicking on, say, Resolve.
Most teams however have elected to stick with Console (which we were hoping to move away from).
I raised an ER about this a while back (http://community.landesk.com/support/ideas/2127) but I don't think it's a priority for a lot of people.
Has anyone *any* ideas about how we can hack a way around this?
We are happy to dive into the code if we need to...
Practically everything allows you to right-click and select "Open in New Window" except the one thing we need - actions!
Our new WebDesk looks great so it's a real shame that no one wants to use it.