3 Replies Latest reply on Jul 5, 2011 3:19 PM by dmshimself

    Multiple Selections from a DDL


      Hello all, I've been asked to look at ways to improve our procurement process here, by allowing users to select multiple products from a DDL, does anyone know if this is possible at all in 7.3.2?


      There are roughly 100 or so items to choose from, but it's not likely anyone would choose any more than 5 or 6 at one time, but they may also request, for example, 5 copies of one piece of software.




        • 1. Re: Multiple Selections from a DDL
          JulianWigman Expert

          Sounds Like you need to upgrade to 7.4 and use the new Service Catalog features.

          • 2. Re: Multiple Selections from a DDL

            Is this the only way possible to do this, do you have any information on the service catalogue features in 7.4?




            • 3. Re: Multiple Selections from a DDL
              dmshimself ITSMMVPGroup

              Multi-select list boxes would also sound as though they would fit the bill but again those are for 7.4 only I think.


              In 7.3 there is a control called a paged control which allows you to define a query to put on a window, search for items in the query and then multiple select.  It then copies the items selected into a text field.  You can also remove items


              You could also consider adding a customer action to the process which allows people to select one item at a time, but then press the action again and select another.  Personally I'd go for 7.4 as there are heaps of other reasons to upgrade too, but I do understand it's not always possible to do an upgrade at the drop of a hat.