5 Replies Latest reply on Jul 9, 2011 3:37 PM by Dataspike

    Remote Control and Java based pages

    Rookie

      When we are connected to a computer remotley can anything be done to improve the viewing of anything that is java based?  i have attached a screen shot of what we see.  I have tried making the quality setting go to the lowest it could be that did not work.

        • 1. Re: Remote Control and Java based pages
          mrspike SSMMVPGroup

          In the remote control window there are two places to try seeing if different settings help...

           

           

          The rar right icon, looks like a speedometer / half circle, click on it, change the setting

           

          the other is under Tools > options, there is a tab to optimize, see if this helps

          • 2. Re: Remote Control and Java based pages
            Specialist

            This is a problem with the hardware acceleration on the video card, and the LANDesk Remote Control software.

             

            If you disable/turn off the hardware acceleration for the video card the issue will go away.

             

            ANOTHER great reason for LANDesk to get rid of this remote control and start from the ground up, or purchase a 3rd party and integrate it.

             

            HardwareAcceleration_02.jpg

            • 3. Re: Remote Control and Java based pages
              Specialist

              To the OP (original poster), did my suggestion help?

              • 4. Re: Remote Control and Java based pages
                Catalysttgj Expert

                This will probably not be helpful with this specific issue, but just sharing this.. our customer had to upgrade the video driver on Optiplex 380's to resolve problems with Java based web pages. Since they're still running windows xp, they had to source the video driver from nVidia directly, since Dell is no longer supporting updated drivers for the particular OS. Probably, totally not relevant, but just in case you could use this info, watch out for the video driver. They're problematic with java apparently.

                • 5. Re: Remote Control and Java based pages
                  Specialist

                  Catalysttgj wrote:

                   

                  This will probably not be helpful with this specific issue, but just sharing this.. our customer had to upgrade the video driver on Optiplex 380's to resolve problems with Java based web pages. Since they're still running windows xp, they had to source the video driver from nVidia directly, since Dell is no longer supporting updated drivers for the particular OS. Probably, totally not relevant, but just in case you could use this info, watch out for the video driver. They're problematic with java apparently.

                  +1 on this... we are pretty much a Dell shop and have seen this issue with certain ATI and nVidia drivers.