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    Software Distribution via Gateway; Issues when proxy is configured

    Specialist

      Bare with me, because I've never tried this before...

       

      I am trying to deploy a simple application/installer via a BATCH package using a Policy (Required Installation) distribution method.  However my clients aren't running the policy/application, and the Core is reporting that the client has failed to download the files.

       

      A little infromation about my environment.

       

      We have a Group Policy that specifies a proxy for Internet Explorer while at the office, and prevents the user from changing it.  The proxy is a web filtering proxy (virus, adult material, etc).

       

      7-11-2011 10-19-34 PM.jpg

       

      Because this is locked down, when the user is out of the office (home, etc) it's still set, however traffic is "supposed" to bypass it after a short period of time since it's not available.  And it does.

       

      Now, I'd like to start deploying software via the Gateway, but when I force the policy check-in the machine will not obtain the policy.

       

      Basic trouble shooting showed that when the client checks in for policies it shows the following error in the policy.sync.log file.

       

      Mon, 11 Jul 2011 22:40:55 [START] Policy synchronization stated.
      Mon, 11 Jul 2011 22:40:55 Sending update request to core server.
      Mon, 11 Jul 2011 22:40:55 Web request returned 24 unexpected http status.
      Mon, 11 Jul 2011 22:40:55 [STOP] Error: policy update request has failed.


      I opened BrokerConfig and ran a test, and it shows the following.  Mind you this is while the proxy settings are still enabled.

       

      7-11-2011 10-21-50 PM.jpg

       

      Now... if I disable/remove the proxy settings and run the BrokerConfig test, this is what I get.

       

      7-11-2011 10-25-48 PM.jpg

       

      This tells me that the client is now checking in via the Management Gateway.  The policy.sync.log file confirms that with the following information.

       

      Mon, 11 Jul 2011 22:40:12 [START] Policy synchronization stated.
      Mon, 11 Jul 2011 22:40:12 Sending update request to core server.
      Mon, 11 Jul 2011 22:40:15 Web request returned 0 The web request was successful.
      Mon, 11 Jul 2011 22:40:15 Processing update response.
      Mon, 11 Jul 2011 22:40:15 Process update
      Mon, 11 Jul 2011 22:40:15 Client Hash:
      Mon, 11 Jul 2011 22:40:15 The core does not have a policy update
      Mon, 11 Jul 2011 22:40:15 Get Update complete.
      Mon, 11 Jul 2011 22:40:22 Sending policy request to core server.
      Mon, 11 Jul 2011 22:40:22 Requesting policy for {900915CE-D7B9-2643-B035-15E4592CD7C3}, user DOMAIN\user.name, ldap user CN=LastName\, FirstName,OU=Employees,OU=Users,DC=domain,DC=com, ladp machine
      Mon, 11 Jul 2011 22:40:25 Web request returned 0 The web request was successful.
      Mon, 11 Jul 2011 22:40:26 Processing new and updated remote operations
      Mon, 11 Jul 2011 22:40:26 Processing deleted remote operations
      Mon, 11 Jul 2011 22:40:26 Policy request has been processed.
      Mon, 11 Jul 2011 22:40:26 Checking for rescheduled policies
      Mon, 11 Jul 2011 22:40:26 [STOP] Policy Synchronization application complete.

       

      Even with these changes the policy doesn't download the files to the client.

       

       

      Now, what I don't understand is why the policy doesn't download the files, regardless of the proxy setting.

       

      Anyone have any suggestions?

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