We are currently using Service Desk 7.3.1 with an oracle back group.
When one of the analysts logs in he can see most of what is provided to him, but when he opens a ticket he cannot see the actions or incident tree.
His permissions have not changed, and this occurs for him whichever machine he logs into.
Does anyone know of a quick repair for this - or do you think it is easier to create a new account?
Thanks in advance