When we upgrade to 7.4 later this month, we plan on using WebAccess/WebDesk for Process Approving functionality.
Currently we use Service Portal for this in 7.3.1.
My question relates to giving Process Approvers the same functionality they have now.
Is it possible to remove certain things from the WebAccess Toolbar ?
Specifically the Search, Preferences, Timezone setting, Help, etc.
They don't use these functions yet and we don't want to confuse them or have them clicking on things they don't need to.
The audience is particularly managers approving user access changes.
Please let me know.............Thank you.