2 Replies Latest reply on Jul 18, 2011 4:24 AM by afrogers

    Using the breach time in a reminder

    afrogers Apprentice

      I want to use the incident breach time as a place holder in a Reminder to the raise user, to let them know when their incident should be resolved by.  When I try to add the place holder, breach time isn't listed, is this because its a date time attribute?  If I can't use the attribute as a place holder, has anybody done anything funky using calculations etc. to get this value in Reminders?

       

      I'm on ServiceDesk 7.4

       

      Thanks