I want to use the incident breach time as a place holder in a Reminder to the raise user, to let them know when their incident should be resolved by. When I try to add the place holder, breach time isn't listed, is this because its a date time attribute? If I can't use the attribute as a place holder, has anybody done anything funky using calculations etc. to get this value in Reminders?
I'm on ServiceDesk 7.4