Ok, more information... It appears on a new install, there is a certificate missing from the c:
Program Files\LANDesk\Shared Files\cbaroot\certs directory. I copy that file in from an existing working client and i am able to request certificates. Is that file suppose to be installed by the client install or is it generated at a later time by some process?
That .0 file will get copied during agent install if the following conditions are met:
1) The .key and .crt files that correspond to the .0 file are in the C:\Program Files\LANDesk\Shared Files\Keys directory on the core.
2) The .0 file is in the ldlogon directory on the core.
3) The agent configuration has that certificate checked. Just open the agent configuration and click on "Standard LANDesk agent" to see what certificates are checked.
Ok, all of those conditions are in place. Is there a log file that will tell us more information on why that is not being copied?
It depends. How are you deploying your agents? If you do a regular agent push, and the .0 file is not properly added to the cab, the task will generate an error.
Check the agent configuration .ini file in ldlogon. Check for the .0 file in that .ini file. If it's not there, try a "Rebuild All" in the console (in the agent config section) and see if that adds the file. That is what will handle adding that file to the agent install.
You may also want to open the .0 file with a text editor and make sure it's pointing to the certificate (.key and .crt) files in your keys directory.
If the .0 file is getting added, but doesn't copy to the client, I wonder if the LANDesk Management Agent is installing correctly. Is the service there and running?
You could also try an uninstall of the agent, then try installing again.
Rebuilding the clients seems to have done the trick. Thanks