We're having the same sort of issue but in 7.4 Console. We'd removed all the workspace components in all shortcuts groups to the deactivated process and couldn't work out how this guy was creating tickets using the old process. Turned out he had run a query that returned all his requests to get an old request process, right clicked it and the option "new" is there and kicks off a new ticket with that process. Would like to see what LANDesk say about it, or for us if anyone can point me in the direction of how to remove the "new" option from the right click functionality in console I'd be much obliged. Can only see documentation on webdesk right click.