3 Replies Latest reply on Oct 17, 2014 2:55 AM by KaiEilert

    Null value set for attribute Guid of class type Knowledge.KnowledgeMessage.

    Rookie

      One of our ServiceDesk staff is experiencing a problem. Everytime she creates a new ticket, and then tries to assign it, a Workspace pop up box appears with the following note:

       

       

       

      Null value set for attribute Guid of class type Knowledge.KnowledgeMessage.  This attribute is mandatory and must contain a non-null value.

       

       

       

      The user has to sign out of LANDesk and log back in before she can assign a ticket again.

       

      Can anyone shed any light on what this means, and what is causing it.