Hoping someone can point me in the right direction as after a day and a half I'm ready to tear my hair out!!
We have a process where once the precondition "All Tasks at End State?" is true the process moves to a complete status and can then be closed. All well and good. However have hit a stumbling block, we had a request that had one task created, this was completed and the process moved it to complete status "All Current Tasks Complete". The task was then restarted (at present this has no effect on the status of the request) and someone else later on then closed the request as the Close action was available due to the status being at "All Current Tasks Complete" but the task was still open - clear as mud so far!!
For a short term solution after the complete status I've added the precondition "All Tasks at End State?" again so that at least the Close action isn't available. I have been racking my brain trying to get the process when a task is restarted to go back to the "In Progress" status but this is proving more difficult than I thought (or my brain has just turned to mush because I've been looking at it for so long ). At this point I'm seriously thinking of taking the Restart off the task as the easy solution and forcing them to add another task!
If anyone can point me in the right direction I'll be eternally grateful
Thanks as always - oh using 7.4!
Untitled.jpg 26.9 K