12 Replies Latest reply on Aug 16, 2011 1:11 PM by LANDeskWizrd

    Scheduler Service Stops

    Rookie

      My scheduler service keeps shutting down. The event viewer has this message "The  LANDesk Scheduler Service service terminated unexpectedly.  It has done  this 4 time(s)." Event 7034. Any ideas? This is 9.0 SP2.

        • 1. Re: Scheduler Service Stops
          MarXtar ITSMMVPGroup

          I don't know what might be causing it to crash, but have you set the recovery options for the service so that it will restart itself if it crashes? That way at least you won't lose the functionality while you investigate the root cause.

           

          Mark McGinn

          MarXtar Ltd

          http://www.marxtar.com

           

          The One-Stop Shop for LANDesk Enhancements

          1 of 1 people found this helpful
          • 2. Re: Scheduler Service Stops
            LANDeskWizrd SSMMVPGroup

            You can try looking at the SchedSvc.log file under LANDesk\ManagementSuite\log. There may be something in the log file to point you in the right direction.

            • 3. Re: Scheduler Service Stops
              Rookie

              Thanks for the replies here is the log.

               

              Wed, 10 Aug 2011 14:32:11 Processing scheduled tasks
              Wed, 10 Aug 2011 14:33:59 Task 954, exitcode 12 has been translated to status 12
              Wed, 10 Aug 2011 14:33:59 Setting task 954 status to 12
              Wed, 10 Aug 2011 14:33:59 Sending task 954 status of 12 to mbsdk
              Wed, 10 Aug 2011 14:48:57 Troubleshooting information: A global scheduler task (GlobalTask_Idn 542) was detected, Launching the global scheduler skeleton to process the task.
              Wed, 10 Aug 2011 15:01:50 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 542).
              Wed, 10 Aug 2011 15:01:50 Global task (542) has completed.
              Wed, 10 Aug 2011 15:01:58 Task 955, exitcode 12 has been translated to status 12
              Wed, 10 Aug 2011 15:01:58 Setting task 955 status to 12
              Wed, 10 Aug 2011 15:01:58 Sending task 955 status of 12 to mbsdk
              Wed, 10 Aug 2011 15:06:34 Troubleshooting information: A global scheduler task (GlobalTask_Idn 542) was detected, Launching the global scheduler skeleton to process the task.
              Wed, 10 Aug 2011 15:08:35 Troubleshooting information: A global scheduler task (GlobalTask_Idn 534) was detected, Launching the global scheduler skeleton to process the task.
              Wed, 10 Aug 2011 15:08:51 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 534).
              Wed, 10 Aug 2011 15:08:51 Global task (534) has completed.
              Wed, 10 Aug 2011 15:08:51 Task 940, exitcode 6 has been translated to status 6
              Wed, 10 Aug 2011 15:08:51 Setting task 940 status to 6
              Wed, 10 Aug 2011 15:08:51 Sending task 940 status of 6 to mbsdk
              Wed, 10 Aug 2011 15:08:51 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=940
              Thu, 11 Aug 2011 10:18:53 Initializing scheduler service
              Thu, 11 Aug 2011 10:18:53 Processing scheduled tasks
              Thu, 11 Aug 2011 10:19:06 Troubleshooting information: A global scheduler task (GlobalTask_Idn 543) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:20:04 Troubleshooting information: A global scheduler task (GlobalTask_Idn 542) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:21:04 Troubleshooting information: A global scheduler task (GlobalTask_Idn 538) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:21:52 Troubleshooting information: A global scheduler task (GlobalTask_Idn 544) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:22:06 Task 956, exitcode 5 has been translated to status 5
              Thu, 11 Aug 2011 10:22:06 Setting task 956 status to 5
              Thu, 11 Aug 2011 10:22:06 Sending task 956 status of 5 to mbsdk
              Thu, 11 Aug 2011 10:22:06 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=956
              Thu, 11 Aug 2011 10:22:06 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 543).
              Thu, 11 Aug 2011 10:23:01 Initializing scheduler service
              Thu, 11 Aug 2011 10:23:01 Processing scheduled tasks
              Thu, 11 Aug 2011 10:23:10 Troubleshooting information: A global scheduler task (GlobalTask_Idn 539) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:28:24 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 539).
              Thu, 11 Aug 2011 10:28:24 Global task (539) has completed.
              Thu, 11 Aug 2011 10:28:29 Task 950, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 10:28:29 Setting task 950 status to 6
              Thu, 11 Aug 2011 10:28:29 Sending task 950 status of 6 to mbsdk
              Thu, 11 Aug 2011 10:28:29 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=950
              Thu, 11 Aug 2011 10:35:54 Initializing scheduler service
              Thu, 11 Aug 2011 10:35:54 Processing scheduled tasks
              Thu, 11 Aug 2011 10:36:06 Troubleshooting information: A global scheduler task (GlobalTask_Idn 545) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:36:11 Troubleshooting information: A global scheduler task (GlobalTask_Idn 546) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:36:18 Troubleshooting information: A global scheduler task (GlobalTask_Idn 547) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 10:56:19 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 546).
              Thu, 11 Aug 2011 10:56:19 Global task (546) has completed.
              Thu, 11 Aug 2011 10:56:22 Task 965, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 10:56:22 Setting task 965 status to 6
              Thu, 11 Aug 2011 10:56:22 Sending task 965 status of 6 to mbsdk
              Thu, 11 Aug 2011 10:56:22 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=965
              Thu, 11 Aug 2011 11:20:41 Initializing scheduler service
              Thu, 11 Aug 2011 11:20:41 Processing scheduled tasks
              Thu, 11 Aug 2011 11:20:50 Task 966, exitcode 7 has been translated to status 7
              Thu, 11 Aug 2011 11:20:50 Setting task 966 status to 7
              Thu, 11 Aug 2011 11:20:50 Sending task 966 status of 7 to mbsdk
              Thu, 11 Aug 2011 11:20:50 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=966
              Thu, 11 Aug 2011 11:22:02 Initializing scheduler service
              Thu, 11 Aug 2011 11:22:02 Processing scheduled tasks
              Thu, 11 Aug 2011 11:33:19 Task 966, exitcode 12 has been translated to status 12
              Thu, 11 Aug 2011 11:33:19 Setting task 966 status to 12
              Thu, 11 Aug 2011 11:33:19 Sending task 966 status of 12 to mbsdk
              Thu, 11 Aug 2011 11:33:59 A service stop has been requested
              Thu, 11 Aug 2011 11:33:59 The scheduler service has stopped
              Thu, 11 Aug 2011 11:33:59 Scheduler service is stopping
              Thu, 11 Aug 2011 11:33:59 Task 967, exitcode 4 has been translated to status 4
              Thu, 11 Aug 2011 11:33:59 Setting task 967 status to 4
              Thu, 11 Aug 2011 11:33:59 Sending task 967 status of 4 to mbsdk
              Thu, 11 Aug 2011 11:33:59 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=967
              Thu, 11 Aug 2011 11:36:58 Initializing scheduler service
              Thu, 11 Aug 2011 11:36:58 Processing scheduled tasks
              Thu, 11 Aug 2011 12:00:55 A service stop has been requested
              Thu, 11 Aug 2011 12:00:55 The scheduler service has stopped
              Thu, 11 Aug 2011 12:00:55 Scheduler service is stopping
              Thu, 11 Aug 2011 12:00:57 Leaving main thread
              Thu, 11 Aug 2011 12:03:32 Initializing scheduler service
              Thu, 11 Aug 2011 12:03:32 Processing scheduled tasks
              Thu, 11 Aug 2011 12:13:39 Task 967, exitcode 12 has been translated to status 12
              Thu, 11 Aug 2011 12:13:39 Setting task 967 status to 12
              Thu, 11 Aug 2011 12:13:39 Sending task 967 status of 12 to mbsdk
              Thu, 11 Aug 2011 12:13:41 Task 966, exitcode 12 has been translated to status 12
              Thu, 11 Aug 2011 12:13:41 Setting task 966 status to 12
              Thu, 11 Aug 2011 12:13:41 Sending task 966 status of 12 to mbsdk
              Thu, 11 Aug 2011 12:37:53 Troubleshooting information: A global scheduler task (GlobalTask_Idn 539) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:37:57 Troubleshooting information: A global scheduler task (GlobalTask_Idn 538) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:38:06 Troubleshooting information: A global scheduler task (GlobalTask_Idn 544) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:38:16 Troubleshooting information: A global scheduler task (GlobalTask_Idn 545) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:38:19 Troubleshooting information: A global scheduler task (GlobalTask_Idn 546) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:38:22 Troubleshooting information: A global scheduler task (GlobalTask_Idn 547) was detected, Launching the global scheduler skeleton to process the task.
              Thu, 11 Aug 2011 12:42:58 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 547).
              Thu, 11 Aug 2011 12:42:58 Global task (547) has completed.
              Thu, 11 Aug 2011 12:43:02 Task 964, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 12:43:02 Setting task 964 status to 6
              Thu, 11 Aug 2011 12:43:02 Sending task 964 status of 6 to mbsdk
              Thu, 11 Aug 2011 12:43:02 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=964
              Thu, 11 Aug 2011 12:46:50 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 539).
              Thu, 11 Aug 2011 12:46:50 Global task (539) has completed.
              Thu, 11 Aug 2011 12:46:58 Task 950, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 12:46:58 Setting task 950 status to 6
              Thu, 11 Aug 2011 12:46:58 Sending task 950 status of 6 to mbsdk
              Thu, 11 Aug 2011 12:46:58 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=950
              Thu, 11 Aug 2011 12:52:40 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 546).
              Thu, 11 Aug 2011 12:52:40 Global task (546) has completed.
              Thu, 11 Aug 2011 12:52:50 Task 965, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 12:52:50 Setting task 965 status to 6
              Thu, 11 Aug 2011 12:52:50 Sending task 965 status of 6 to mbsdk
              Thu, 11 Aug 2011 12:52:50 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=965
              Thu, 11 Aug 2011 12:55:32 Troubleshooting information: The skeleton has completed processing global scheduler task (GlobalTask_Idn 544).
              Thu, 11 Aug 2011 12:55:32 Global task (544) has completed.
              Thu, 11 Aug 2011 12:55:42 Task 957, exitcode 6 has been translated to status 6
              Thu, 11 Aug 2011 12:55:42 Setting task 957 status to 6
              Thu, 11 Aug 2011 12:55:42 Sending task 957 status of 6 to mbsdk
              Thu, 11 Aug 2011 12:55:42 Sending alert locally E:\Program Files (x86)\LANDesk\ManagementSuite\MBSDKAlertHandler.exe taskid=957
              Thu, 11 Aug 2011 13:05:34 Troubleshooting information: A global scheduler task (GlobalTask_Idn 543) was detected, Launching the global scheduler skeleton to process the task.

              • 4. Re: Scheduler Service Stops
                LANDeskWizrd SSMMVPGroup

                Is it constantly stopping or random? From briefly looking at that log, seems random and not all the time. I only see two service stop statements in that log.

                • 5. Re: Scheduler Service Stops
                  LANDeskWizrd SSMMVPGroup

                  Curious as to what type of account you are using for your scheduler service? Is it the local system account or a domain admin account?

                  • 6. Re: Scheduler Service Stops
                    Rookie

                    It is random for sure. Today it got worse and would stop every few minutes so I rebooted and it has held on. Usally it happens once a day. Just checked and it is using a domain admin account. Thanks.

                    • 7. Re: Scheduler Service Stops
                      LANDeskWizrd SSMMVPGroup

                      Have you updated to the latest MCPs? If not I would think about that first and then see if the error exists afterwards.

                      • 8. Re: Scheduler Service Stops
                        Rookie

                        I am on the latest MCP that I know of. I went to check them today and they are gone now. The Core is using 2011-0324. This server has only been running a couple of months and when we did the install of it we applied all of the MCP that were available. Most of them were from March and those were the last updates I have seen. Thanks.

                        • 9. Re: Scheduler Service Stops
                          LANDeskWizrd SSMMVPGroup

                          double check here http://community.landesk.com/support/docs/DOC-22561. there are some newish ones

                          • 10. Re: Scheduler Service Stops
                            Frank Wils ITSMMVPGroup

                            Are your LANDesk Com+ Components Running? Can they be restarted?

                             

                            Frank

                            Axle-IT

                            • 11. Re: Scheduler Service Stops
                              Rookie

                              It appears that the MCP's that I could not find have fixed this. I did a search for them and found this article stating that they had been taken down http://community.landesk.com/support/message/65813#65813 . I have not had the service stop since applying them. Thanks for all the help.

                              • 12. Re: Scheduler Service Stops
                                LANDeskWizrd SSMMVPGroup

                                No problem, glad you got it fixed.