We are having an issue when trying to create a new user on Touchpaper Service Desk 7.2 (see screenshot attached).
Basically it throws an error message: "Canno insert duplicate key row in object 'tps_user' with unique index 'index$tps_user$name'. The statement has been terminated.
This user has never been setup in the system before, however I read and tried this to no avail : http://community.landesk.com/support/docs/DOC-5773
We are running SQL 2000 (yes!!!) - (We are just about to migrate TP to v7.4 on Win2008R2 and SQL2008 box).
Help would be appreciated.
landesk.JPG 11.7 K