1 Reply Latest reply on Aug 16, 2011 4:43 AM by karenpeacock

Adding Configuration Items via End User Window

DarkmatterSFO Aug 15, 2011 2:48 PM

I am using Service Desk 7.3 (starting to work on upgrading to 7.4)

Currently, when I open a new incident for a user I can easily see all approved software for an end user on ticket.

And when I click on the end user name on the incident it will open the end user window where I can make a few changes for that user.

It would be very helpful to be able to click a link on the end user page that launches that would allow me to add configuration items to the users approved softwre list but am not sure if it is possible, or how to approach it.

Any recommendations/insite will be appreciated.

Mark

1. Re: Adding Configuration Items via End User Window

karenpeacock Aug 16, 2011 4:43 AM (in response to DarkmatterSFO)

Hi

You should be able do this if you make your Raise user hyperlink open the Administration component. Follow the instructions in this article (but do the opposite as you want this switched on rather than off):

http://community.landesk.com/support/docs/DOC-4209

Try this out on your test system first please to ensure it doesn't give users access that you don't want them to have.

Best wishes
Karen
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