9 Replies Latest reply on Oct 26, 2015 10:08 AM by jasoncadman

    Create a clickable url with a placeholder in incident window (mailto: or tel:)

    jasoncadman Expert

      Hi

       

      I'm trying to dynamically create a clickable url on our incident window in console that will start Microsoft Lync (instant messaging and web calling) and call the number on the incident

       

      for example (it works the same as the 'mailto:' function):

       

      tel:{_PhoneNumber}

       

      that would then open up MS Lync and call the phone number on the incident window e.g. tel:0121 123123

       

      In this instance the Desktop Manager doesn't work as Lync doesn't have any command line options to use and I can't see a way to make the browser window work either

       

      thanks

       

      Jason