6 Replies Latest reply on Mar 6, 2013 3:25 AM by karenpeacock

    Approved Articles in Knowledgebase

    Julian Wigman ITSMMVPGroup



      Can someone clear up some confusion for me.


      Once an article is approved in the Article process,  should it automatically be indexed in the knowledgebase (and be available to searches) immediately,  or do you have to rebuild the Knowledgebase first via (nightly scheduled or manual rebuild) before it is visible tend user searches.  I fear the later from my testing but if so this seems a tad restrictive.