1 Reply Latest reply on Aug 24, 2011 3:14 AM by karenpeacock

    Breach Date Time format output in HTML based Emails



      Service Desk 7.4

      When informing customers of their target resolution date (as driven by SLA), the date time format output is dd/mm/yyyy hh:mm:ss (time zone information etc).

      I want to display this in a more dicgestible and international format as part of our HTML based emails.

      Any ideas on reformatting the data to something more universal such as dd-MON-yyyy hh24:mm (time zone information retained)?


      Our customer base in international so local server settings etc do not help here.


      Much obliged!

      Fraser King