1 Reply Latest reply on Aug 31, 2011 11:33 AM by mrspike

    MAC computer has agent installed but is not showing up in queries?

    Rookie

      I have a MAC with LANDesk installed and the logs say its reporting info to my server but when i run a query to find it it is not showing up. Anyone else have the same issue or have a fix or have a way to trouble shoot it as I'm new to the world of LANDesk?

       

      Below is the log from this mornings log in showing that is working

       

        • 1. Re: MAC computer has agent installed but is not showing up in queries?
          mrspike SSMMVPGroup

          A few ideas...

           

          One, do not use a query, but look under all devices, do you see it there?

           

          If not add IP to your column set, check by that, Mac's sometimes send back a different "device name" than what you expect.. there is a fix for that if this is your case

           

          If still not seeing it, in the top left section of the console, where you see "devices, queries" etc... expand "Configuration"

           

          Look under "Pending unmanaged client deployments"

           

          Is it there?  Not sure why, but sometimes systems end up there... delete it,  run an inventory scan from the client again.

           

           

          Still not there??  Are you scoped?