4 Replies Latest reply on Sep 8, 2011 10:28 AM by jd43

    User is not authorised to perform Read operations on the IncidentManagement.UnResolve class type.

    Rookie

      Afternoon all,

       

      Our analysts are seeing the above error when trying to look at calls that have been uresolved by our service desk. I have checked "unresolve" permissions on groups and they all appear OK, and I've undertaken an iisreset just to be sure.

       

      Spookily, any calls that are re-opened work fine - analysts can look at and update with no issue at all.

       

      Any suggestions?

       

      Jane