5 Replies Latest reply on Sep 13, 2011 8:18 AM by hewy06

    Moving an end-user to Analyst

    Apprentice

      I am trying to understand if I am missing a step.  Our end-users are updated nightly as its pulling them from our employee directory as they get hired, but sometimes these people will need to be analyst.  So I find them in the End User list and change their Role to Analyst, then add them to already created groups as needed.  The problem is when logging into web-desk they still see the end-user dashboards, instead of the ones published to thier groups (and even when published directly to them as a user).  Any ideas?