In LANDesk Service Desk there is Assignment Optional Action Comes on the status "Open" or any Status on Rich Incident Survey Process.
When Analyst CLick upon the Optional Action Of Assignement to give Assignemnt to another B User.
When B User Open the Assignment Assigned to him from the Analyst Dashboard then NO Action Appears .
Do let me know what Optional Assignment means and how Service Desk Knows that Analyst Completed the Assignment.?????
What Optional Assigment representing in the Process if it has no action to do.
I am asking the outbox of solution no design Modification in that one.