1 Reply Latest reply on Sep 15, 2011 2:02 PM by dmshimself

    How to setup mapping inbound email content (form fill) to objects in Service Desk.

    Rookie

      I need to pass information from other application to Service Desk via email, and would like to find out about how to setup mapping content to objects in service desk app. I'm using Service Desk 7.4.

      Ex:

      email from: xxxx@abc.com

      Subject: test   => map to Title object

      ==========================================

      This can be customized to any formatt need to ensure mapping correctly

      User :   email@XXX.COM    = > map to Report user object

      report:  detail info  =>  map to Detail object