6 Replies Latest reply on Oct 12, 2011 7:54 AM by Jamie Cannon

    Adding Multiple Recipients as CC's

    Jamie Cannon ITSMMVPGroup

      Hey Everyone,

      I have had a couple of questions on how the system handles it if an email gets sent to the Help Desk and there are also other people CC'd.  I know the system doesn't handle CC's from Outlook but is there a way that someone can add multiple recipients before an Automatic Reminder goes out or would it only work if it were a manual reminder?


      I know there isn't much detail here but if any one has some insight into CC's that would be great!




      Side note:  Not sure if I am supposed to do this but if anyone uses Live Messenger, my tag is [email protected].  If you want to add me to bounce ideas sometime, just add me.  Please make it aware you are from here.