Hi everyone - I am having several issues when an Incident is open and from within that incident you either try to attach an already created service request, or if you try to create a service request from the incident itself. I have attached the screenshot error messages that appear. The main issue is that as users send emails they automatically create incidents, which is great, however when you view the incident you see the user may have requested something that should be a service request (or as you are working to resolve their issue you find that a service request needs to be generated). Not sure what I'm doing wrong but any assistance would be appreciated. I also wanted them set to copy from the incident the RaiseUser details, and once the service request is closed it would automatically close the incident as well. Thanks!
First image depicts the error when trying to 'create' a request from within the incident:
The second image depicts the error when trying to 'attach' a request to the incident:
And the final image occurs after you hit OK on either of the previous error messages: