1 2 Previous Next 15 Replies Latest reply on Oct 19, 2011 1:30 AM by vamsikrishna

    Why are there so many unanswered questions on here?

    Rookie

      I do a search for an issue on google, and find a result that points here. But the questions sit around and are never answered. This is some messed up stuff.

        • 1. Re: Why are there so many unanswered questions on here?
          Apprentice

          I would suggest that if you can't find an answer, you contact support directly instead of passively complaining. They're pretty darn good at helping out when you contact them, but there's no way they can do that and monitor the community all the time to catch every single question.

          • 2. Re: Why are there so many unanswered questions on here?
            Rookie

            I am just asking. I like to find answers myself and I rather do that then turn over control of my server and not learn what the issue is and how to correct it. I just did a seach and found someone else had asked about the same issue, but it has been unanswered since 2008.

            • 3. Re: Why are there so many unanswered questions on here?
              LANDeskWizrd SSMMVPGroup

              I think that if you actually post your question instead of complain about why a two year old post has no answer, you may get an actual up-to-date answer. Not trying to bash you so please post your question and someone on here should be able to help.

              • 4. Re: Why are there so many unanswered questions on here?
                zman Master

                So are you referring to unanswered question or a question with no responses? A lot of users have numerous responses to their questions and never mark the question answered, and there are questions that have no responses. This is a community run by LANDesk Support, volunteers, and LANDesk MVPs (also normal users who volunteer their time). I don't have access to Jive/Clearspace stats, but I would venture to guess that questions with no responses are a very small percentage of total posts. Unanswered questions would be a little higher since some users don't mark the questions answered which personally drives me crazy. Since I can't parse through all the unanswered questions from 2 years ago, some go  unchecked. Like you I like to research and find the answers myself. I usually find the answer here about 99.99% of the time or hints to solve issues. The community is a great learning tool when used correctly. The biggest problem I find with most new users is using the search feature correctly and it is a little strange. Compared to most of the support sites I have to deal with in my job this one is probably one of the best. However, I know LANDesk is always looking for ways to improve the community. So if you have any suggestions for improvement send me an email or post an ER.

                 

                If you have a pressing high prioroty issue contact support. If you want some very creative and timely response to your issues, please post.

                1 of 1 people found this helpful
                • 5. Re: Why are there so many unanswered questions on here?
                  Rookie

                  I had LANDesk handed to me at my company it was not the tool I wanted, but that life working for a large company. There is no one here that knows any more about LD here then me that I can pull info. I am not likely to get sent for training. The white papers don't seem to have the info I need. Yea the upgrade paper got me through it. But there are not a easy read and there is a lot I can't find, and LD desk is not the most intuitive tool.

                   

                  I am not new to network administration I have been a MCP a MCSE a MCT A+ and have worked with a lot of other software’s. I have been doing this for some 18 years.

                   

                  I have posted a question a week or so with 171 views (http://community.landesk.com/support/message/68172) and no replies I went back and added some more info but no replies. I have just notice a lot of time things I start questing on Google lead me to a post here, and it has no responses. If it is answered, that’s a different thing if the op did not check it answered, If I get a answer from the post that great but again most of the issues I search for come up with someone else asking the same question with no response. I was hoping LANDesk might take notice of my post.

                  • 6. Re: Why are there so many unanswered questions on here?
                    Apprentice

                    I won't disagree that Landesk is a difficult tool to learn. But you've been given the easy answer to fix your (unspecified) problems: call Landesk. I've done this multiple times, and my results have been quite satisfactory.

                     

                    You seem more inclined to shake your fist. Good luck with that.

                     

                    I'm out.

                    • 7. Re: Why are there so many unanswered questions on here?
                      zman Master

                      I think that the post you wanted to reference was http://community.landesk.com/support/thread/16723 and there was no response.Some things that will help you in the future when posting:

                      1. Always include the specific product, version, service pack, and MCPs you are running - LANDesk. Same with machine - OS, Version , SP.
                      2. Try to post in the proper communities. This will help the question to get noticed by the proper people.
                      3. Be specific with your issue and include as many details as possible.

                       

                      Many problems can not be solved here due to nature of the issue, and this is why technical support is the answer. Are you currently under a support contract?  Also to be honest you have only three posts and only one  went unanswered. James did a very good job answering this post http://community.landesk.com/support/thread/11925 Again, if you see only one other user with an issue from the community this is a very rare issue and probably should be handled by a support call or self service ticket.

                       

                      Hope this helps.

                      • 8. Re: Why are there so many unanswered questions on here?
                        Specialist

                        How about starting with some online training here : http://community.landesk.com/support/community/training

                        This will not cost much and you can make this inside your Company.

                        Landesk is a complex Suite with much features and only with some Training you can get the most out of your investion.

                         

                        Best Regards

                        Troga

                        • 9. Re: Why are there so many unanswered questions on here?
                          zman Master

                          Depending on the amount of nodes and products purchased the training may be free

                          • 10. Re: Why are there so many unanswered questions on here?
                            Rookie

                            Yes I should do the online training! Yes I should call Support more, And yes I would to great a week’s training from my company a year. We have 1400 nodes, I am not sure about free training, but it looks like we should get some. I have asked the sales rep, but got the run around. I have upgraded from 8.8 sp3 to 9 Sp2 still have not upgraded all my agents yet. I have the server on Win 2003 server and most of our computers run XP. At this location we do the programming both mainframe to pc and web. Our web developers are running server 2003.

                            • 11. Re: Why are there so many unanswered questions on here?
                              Rookie

                              Hi,

                               

                              I too inherited LD because I was the most knowledgable after our current admin resigned.  Like many others it was way too much to dive into and feel comfortable with the many features.  I put some time into a search for LD training and all I could come up with was the official LD training at their site.  I ended up flying out to Utah and spent a week at their training facility.  I highly recommend it.  I came away with 14 pages of notes and quite a few ideas of twhat I needed to do to our core.

                               

                              Good luck,

                              Felix

                              • 12. Re: Why are there so many unanswered questions on here?
                                Rookie

                                Did you company pay to send you out there or did you pay for it yourself? I you paid for it have you gotten a raise, or a better job? Your right I can't find a Landesk for dummies anywhere!!!

                                • 13. Re: Why are there so many unanswered questions on here?
                                  Rookie

                                  Yes, they paid.  It was well worth the week away from the office as well for the gained knowledge.

                                  • 14. Re: Why are there so many unanswered questions on here?
                                    Rookie

                                    I work for a large company but everyones complant is that there is no training, now for the last 5 or 6 years.  If I thought I could get a raise out of it and the company would give me paid time off I would pay for the class myself. But none of that will not happen.

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