1 2 Previous Next 26 Replies Latest reply on Feb 16, 2012 5:01 AM by Julian Wigman

    Getting catalogue heirarchy to copy when selecting service in Web Access


      I have a business copy rule to copy the config item requesteds catalogue heirarchy to the catalogue heirarchy attribute on the out of the box service request window.


      I noticed that selecting "Request Service" and bringing up the request window does not seem to populate the catalogue heirarchy attribute even when the event includes "Initialise" in Web Access or Self Service.


      Once I save the window the heirarchy is copied over but thats because of the "Create" event.


      Can anyone offer some insight on why this is happening?  It appears to work fine in the console if I create a template with just the config item requested filled in and not selecting the catalogue heirarchy and testing it.

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