Firstly can I just say that I am FULLY aware that LANDesk Management Suite is not responsable for this problem. But I have been pressed into posting here to prove to management that it definatley is not.
The problem is this:
I deployed a shortcut to users desktops via policy distribution for a new system which users within our department are using.
The shortcut arrived without issue and users have been happily using the system. A few hours later the icon disappeared for a couple of our users.
Naturally the users are blaming Management Suite for having caused the issue. :/
Again I am aware that Management Suite is not the cause of this problem. So all I am asking is to either put my mind at ease or give me a reason why I coulld be wrong and this could have happened
Any assistance would be much appreciated!