I wonder if you can help me with a problem that we require a solution for. I will provide a brief outline of the situation below.
Currently we are working on a paper based system whereby engineers will fill out a form when they install a new pc to identify the device that was replaced, owner, sign off etc etc, which is then entered into LANDesk Service Desk using the expanded CI forms which I have created. To which end the budget administrator will also add the financial details of that CI to the window.
Does anyone know of any off the shelf mobile solutions which can be used to do this electronically on site? Or at the very least a method which is compatible with Service Desk.
I know the easy answer is to present the forms to the engineer using webdesk on a mobile solution, but this does not capture a customer signature, which is what we are after.
I am aware that in order to capture a digital signature, it would most likely require it to be in a document or image which is imported into service desk using the attachment field type.
Looking forward to seeing how anyone else gets around this one, or if there are any solutions out there which could fill this gap in our automation.