In 7.4, where is the SLA Calendar info stored in the database?
I'm trying to figure out how to use qlikview to do reporting for time to closure on my incidents and requests. Has anyone been able to do that?
There are two which I believe you are looking for:
There's also some other tables in this doc under "basic reponse level report" which might be of interest: http://community.landesk.com/support/docs/DOC-3571
I am not sure about Qlikview but there were some comments on this document about how to get this using Microsoft Reporting Services which may or may not be useful in Qlikview: http://community.landesk.com/support/docs/DOC-5420
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