3 Replies Latest reply on Oct 26, 2011 5:51 AM by CCrossfield

    New database, adding I P and C after the reference number

    Apprentice

      Hi all,

       

      Once I have completed the development work on our current Service Desk 7.4 system, which will give our organisation the functions they need for the time being.

       

      I will be beginning work on a brand new Service Desk 7.4 database, which is required because when I inherited the current database from the last person to look after it, I found it an almost un-workable tangle of tables and relationships which are prohibiting me taking the Service Desk further....

       

      I want to get this right on the money from the start and one of the things that has been bugging me is how to get I P or C to display as a prefix before the reference number?

       

      I have looked at a number of articles, but they appear to deal with existing entries. I do remember being shown a quick fire way to do this on the business objects during my Service Desk Bootcamp, but would you know I cannot remember how to this for the life of me.

       

      Any ideas?

       

      Many thanks in anticipation!

       

      Cheers

       

      Terry