1 Reply Latest reply on Oct 31, 2011 5:06 AM by Stu McNeill

    Can Service Desk send data via Web Service?

    Expert

      LPM has listeners for e-mail, database, and web services.  Service Desk has documentation on how to send data to LPM via LPM's database listeners and LPM covers e-mail.  However, I want to do things like change a password while the user is on the phone.  The thought of waiting 1 minute for LPM to check for the request and then 1 more minute for Service Desk to process the info sent back means my analysts could wait up to 2 minutes for a password reset or anything else I dream up.  I see no documentation that describes how to use a web service to send data to LPM.  If that could be done, LPM processes web services immediately and would speed up the process a bunch.  The second benefit is not having a database listener polling every minute.