1 Reply Latest reply on Nov 3, 2011 2:43 PM by dmshimself

    How do you pass data from an Incident to a child via an action?

    Rookie

      We have a Incident process that has a Temporary Restored Action which when clicked creates a new Child Incident for a full fix and the original incident is moved to a Restored Temporary fix Status then closed. The child ticket is then procesed for the full fix.

       

      How do I pass the data from the original incident to the child? I've got an Automatic Action Instance of Create Child Incident (from Child Incidents Collection) which I want to use to push data into the Incident Window using runtime values, but I can't establish what the runtime values should be?

       

      I've read the post by Craig Middelstadt "How to create a child incident and have all the details from the parent automatically populate on the child" and wanted to know if this is definitely the only way to do it?