2 Replies Latest reply on Nov 11, 2011 2:01 AM by karenpeacock

    Analyst Error when using Webaccess

    Apprentice

      When my analyst logs onto the Webaccess to create a new Incident he gets this error, if he logs onto the Service Desk Console and creates the incident he has no trouble.  See error below.

       

      Thanks please help we are testing functionality and cannot seem to get past this one.

       

      There has been an unexpected error. Click Continue to return to the previous page.

      The INSERT statement conflicted with the FOREIGN KEY constraint "fkey$pm_process$cust". The conflict occurred in database "ServiceDesk", table "dbo.tps_customer", column 'tps_guid'.
      The statement has been terminated.

       

      Details:

      at Touchpaper.Framework.Data.DataObjectContext.DoUpdates(IList listToUpdate, IList listMutualDependencies)
      at Touchpaper.Framework.Data.DataObjectContext.SaveChanges()
      at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1819
      at Touchpaper.Web.Console.Controllers.ObjectController.Save() in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 120
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.b__a()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)