5 Replies Latest reply on Dec 20, 2011 5:20 AM by schwarz

    error inventory devices

    Rookie

      Hi

      many devices can not run an inventory? HERE IS THE LOG FILE.
      Thanks for your help

      ld9sp2 sql2008

       

      I can run inventory on the device but no of my script by landesk console ( my script works on other pc )

       

      Tue, 08 Nov 2011 10:29:50 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
      Tue, 08 Nov 2011 10:30:28 Checking if firewall is enabled : ({D6CDBACF-DA1A-4B77-B6D8-EA2FDC74AFD7})
      Tue, 08 Nov 2011 10:30:28 Firewall service profile found
      Tue, 08 Nov 2011 10:30:28 pszwDeviceName = Intel(R) 82579LM Gigabit Network Connection
      Tue, 08 Nov 2011 10:30:28 pszwName = ETHERNET
      Tue, 08 Nov 2011 10:30:28 Global policy firewall is disabled
      Tue, 08 Nov 2011 10:30:33 UninstallString: msiexec.exe /i{8f023021-a7eb-45d3-9269-d65264c81729}
      Tue, 08 Nov 2011 10:30:33 Now verify whether it is a x64 platform!
      Tue, 08 Nov 2011 10:30:33 Now verify whether it is a x86 platform!
      Tue, 08 Nov 2011 10:30:33 We can not verify the platform!
      Tue, 08 Nov 2011 10:30:33 Now verify whether it is a x64 platform!
      Tue, 08 Nov 2011 10:30:33 Now verify whether it is a x86 platform!
      Tue, 08 Nov 2011 10:30:33 We can not verify the platform!
      Tue, 08 Nov 2011 10:30:33 HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
      Tue, 08 Nov 2011 10:30:33 1
      Tue, 08 Nov 2011 10:30:33 HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
      Tue, 08 Nov 2011 10:30:33 1
      Tue, 08 Nov 2011 10:30:36 Checking if firewall is enabled : ({D6CDBACF-DA1A-4B77-B6D8-EA2FDC74AFD7})
      Tue, 08 Nov 2011 10:30:36 Firewall service profile found
      Tue, 08 Nov 2011 10:30:36 pszwDeviceName = Intel(R) 82579LM Gigabit Network Connection
      Tue, 08 Nov 2011 10:30:36 pszwName = ETHERNET
      Tue, 08 Nov 2011 10:30:36 Global policy firewall is disabled
      Tue, 08 Nov 2011 10:30:44 open key Software\Utimaco\SGEasy with flags 0x20019 returns handle 0, status 2
      Tue, 08 Nov 2011 11:26:11 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
      Tue, 08 Nov 2011 11:26:11 Checking if firewall is enabled : ({D6CDBACF-DA1A-4B77-B6D8-EA2FDC74AFD7})
      Tue, 08 Nov 2011 11:26:11 Firewall service profile found
      Tue, 08 Nov 2011 11:26:11 pszwDeviceName = Intel(R) 82579LM Gigabit Network Connection
      Tue, 08 Nov 2011 11:26:11 pszwName = ETHERNET
      Tue, 08 Nov 2011 11:26:12 Global policy firewall is disabled
      Tue, 08 Nov 2011 11:26:16 UninstallString: msiexec.exe /i{8f023021-a7eb-45d3-9269-d65264c81729}
      Tue, 08 Nov 2011 11:26:16 Now verify whether it is a x64 platform!
      Tue, 08 Nov 2011 11:26:16 Now verify whether it is a x86 platform!
      Tue, 08 Nov 2011 11:26:16 We can not verify the platform!
      Tue, 08 Nov 2011 11:26:16 Now verify whether it is a x64 platform!
      Tue, 08 Nov 2011 11:26:16 Now verify whether it is a x86 platform!
      Tue, 08 Nov 2011 11:26:16 We can not verify the platform!

        • 1. Re: error inventory devices
          Rookie

          We have a similar error with a reboot of the machine

           

           

          -------------------------------

           

          Thu, 24 Nov 2011 15:54:31 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
          Thu, 24 Nov 2011 15:54:34 Checking if firewall is enabled : ({0D45D0CF-2C76-43BE-82F5-D91F0A83BE4A})
          Thu, 24 Nov 2011 15:54:34 Service is disabled
          Thu, 24 Nov 2011 15:54:34 ERROR: Failed to get the firewall configuration ptr : (80004005)
          Thu, 24 Nov 2011 15:54:34 Failed to init : (80004005)
          Thu, 24 Nov 2011 15:54:37 We can not verify the platform!
          Thu, 24 Nov 2011 15:54:37 We can not verify the platform!
          Thu, 24 Nov 2011 15:54:37 We can not verify the platform!
          Thu, 24 Nov 2011 15:54:37 We can not verify the platform!
          Thu, 24 Nov 2011 15:54:37 Checking if firewall is enabled : ({0D45D0CF-2C76-43BE-82F5-D91F0A83BE4A})
          Thu, 24 Nov 2011 15:54:37 Service is disabled
          Thu, 24 Nov 2011 15:54:37 ERROR: Failed to get the firewall configuration ptr : (80004005)
          Thu, 24 Nov 2011 15:54:37 Failed to init : (80004005)

           

          -------------------------------------------

           

          If you turn off the USB port
          to which a printer is connected (Easycodepc4)
          the  inventory is performed without  machine rebooting

           

          if you re-install the latest drivers of the printer the situation does not change

           

          Have Fun

          • 2. Re: error inventory devices
            MarXtar ITSMMVPGroup

            So you can make it fail with the printer attached, but make it work without the printer attached?

             

            Are there any differences in the log files in those two scenarios?

             

            You might need to log this with LANDesk support directly.

             

            Mark McGinn

            MarXtar Ltd

            http://landesk.marxtar.co.uk

            LANDesk Silver ESP

             

            The One-Stop Shop for LANDesk Enhancements

            - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist Sequencing

            • 3. Re: error inventory devices
              Rookie

              exact
              The two files "scildscan32.log" are different.

              If the machine will not restart the file is perfect,with usb disabled the log is full and plausible.

              I'll open a ticket to Technical Support.

              • 4. Re: error inventory devices
                MarXtar ITSMMVPGroup

                I'm wondering if somehow that printer is corrupting WMI and that is what gives the scanner issues.

                 

                Mark McGinn

                MarXtar Ltd

                http://landesk.marxtar.co.uk

                LANDesk Silver ESP

                 

                The One-Stop Shop for LANDesk Enhancements

                - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist Sequencing

                • 5. Re: error inventory devices
                  Rookie
                  I opened the ticket on the community
                  but I have got no answer
                  Anyone has any news or can suggest a solution?