1 2 Previous Next 19 Replies Latest reply on Jan 3, 2012 2:02 AM by aparker

    Interchange 2011 Content

    aparker Employee

      Hi All,

       

      Having done the sessions last week at Interchange, I thought I'd start a discussion thread so that I can share any of the ideas I showed and also some of the content I was using during the demonstrations. Please add a post here and I'll get back to you.

       

      Please note that the slide content will be distributed through the formal channels in the near future, so please don't make that one of your requests here.

       

      Thanks

       

      Andy

        • 1. Re: Interchange 2011 Content
          Jamie Cannon ITSMMVPGroup

          The software form which had the thumbnail place holders and some of the report templates for request and config item would be awesome.

           

          These sessions were awesome by the way.  I am sure I will think of some more, it's just a little early here still.

           

          Thanks Andy!

           

          Jamie

          • 2. Re: Interchange 2011 Content
            Jamie Cannon ITSMMVPGroup

            A couple more items...

             

            1.  In LPM, where and how did you set up the "standard push for demo's" when we set the delivery method for the Scheduled Distribution.

             

            2.  On the Web form for the Service Catalog, the little "Request Service" button you had on the software, was that created in the report template for the CI's?

             

            Thanks!

            • 3. Re: Interchange 2011 Content
              Lara Hellman SupportEmployee

              Hi Jamie,

               

              It was great to meet you last week. I can't answer your question about ALM but I can tell you that the 'Request Service' button is standard shopping cart functionality and in 7.5 you can change it to 'Add to Cart' if you like. The Service Desk 7.4 Service Catalogue Manual manual has information on how to configure CIs and publish them to the catalogue.

               

              Thanks,

               

              Lara

              • 4. Re: Interchange 2011 Content
                Jamie Cannon ITSMMVPGroup

                It was great meeting you too!  I know you are all exhausted.  Thanks for the information, i'll check it out.

                 

                Any word from Qasam?

                 

                Thanks!

                • 5. Re: Interchange 2011 Content
                  aparker Employee

                  Hi Jamie,

                   

                  I'm sorting out he other stuff at the moment, but in reponse to the question about the "Standard Push for demos", this is an option of the Scheduled Distribution action in the LPM workflow. You will only see this after you have define which LDMS core you are using for that distribution.

                   

                  Andy

                  • 6. Re: Interchange 2011 Content
                    Jamie Cannon ITSMMVPGroup

                    Gotcha.  So it'll just show the available deployment options that are defined on the Core Server.

                     

                    Thanks!

                    • 7. Re: Interchange 2011 Content
                      dmshimself ITSMMVPGroup

                      a draft what's been fixed and what's new guide for 7.5 would be really handy!

                      • 8. Re: Interchange 2011 Content
                        Jamie Cannon ITSMMVPGroup

                        Dave,

                        What is your email addy?

                        • 9. Re: Interchange 2011 Content
                          dmshimself ITSMMVPGroup

                          Hi Jamie - email is david.medland-slater@helpdesksolutions.com.au

                           

                          Let's compare notes sometime :-)

                          • 10. Re: Interchange 2011 Content
                            aparker Employee

                            Here is a zip file that contains a screen shot of the Software CI window and a DT file of that window. I have an interesting design, so please do a test of the DT file upload.

                             

                            Andy

                            • 11. Re: Interchange 2011 Content
                              aparker Employee

                              Hi Dave,

                               

                              I don't have any formal documentation that I can make available at this time. My colleagues in Product Management may be able to comment more on this.

                               

                              Andy

                              • 12. Re: Interchange 2011 Content
                                Chris_W Expert

                                +1 to Dave's request.

                                 

                                Would be very interested to see what's coming.

                                • 13. Re: Interchange 2011 Content
                                  Jamie Cannon ITSMMVPGroup

                                  Any timeframe on the Output Report Templates for Web Desk from Interchange?

                                  • 14. Re: Interchange 2011 Content
                                    aparker Employee

                                    Hi All,

                                     

                                    Ok, I have sorted out my stressful world and I have got the Self Service report template ideas ready for you. I have three screen shots and there are report templates for each of the gadgets that you can see. Please note there may be the odd HTML tag that does not work when rendering as they are excluded. It doesn't make any difference ot the end result. For those of you who can visualise what you should get, you'll work it out pretty quick.

                                     

                                    Hope it's a helpful start.

                                     

                                    Andy

                                     

                                    Here is the HTML...

                                     

                                    Subscribed Services
                                    ===================

                                    <table>

                                    <tr>

                                      <td><img src='{_ConfigItemRequested/_ServiceAvailability1/_StatusImage}'  height='20px' width='20px'></td>

                                      <td>{_ConfigItemRequested/Title}</td>

                                    <tr>

                                    </table>

                                     

                                    My Support
                                    ==========

                                    <table><font size="2">

                                    <tr>

                                      <td rowspan=2>
                                        <img src='{Lifecycle/_LifecycleImage}'  height='38px' width='38px'>  </td>

                                      <td>  <strong> Ref: </strong>{Id}     <strong>Logged On: </strong>{RaiseDate:13}    <strong>Status: </strong>{Status/Title}  </td>

                                    </tr>

                                    <tr>

                                      <td><strong>Summary: </strong>{Title}  </td>

                                    </tr>
                                    </font>

                                    </table>


                                    My Requests
                                    ===========

                                    <table>
                                    <font face="verdana" size="2">

                                    <tr>

                                      <td rowspan=2>    <img src='{Status/_StatusImage}'  height='40px' width='250px'>  </td>

                                      <td>  <strong> Ref: </strong>{Id}     <strong>Requested: </strong>{RaiseDate:13}  </td>

                                    </tr>

                                    <tr>

                                      <td>{Title}  </td>

                                    </tr>
                                    </font>

                                    </table>

                                     

                                    Notices
                                    =======

                                    <table>

                                    <tr>

                                      <td colspan=2><strong>{Title}</strong></td>

                                    </tr>

                                    <tr>

                                      <td><img src='{Category/_Image}'  height='48px' width='48px'></td>

                                      <td>{Body}</td>

                                    </tr>

                                    </table>

                                     

                                    Service Catalog - Cut Down
                                    ==========================

                                    <table>

                                    <tr>

                                      <td cellpadding="20">
                                       <img src='{Image}' width='75px'><br>
                                       <font size="1">
                                       </font>
                                      </td>

                                      <td colspan=4>   <font size="4" face="Arial" color = '#002E8A'><strong>{Title}</strong></font><br><br><font size="3" face="Arial" color = '#002E8A'><strong>Description</strong></font><br><font face="verdana" size="2">{Details}</font><br><br>   <a href="{_MoreDetails}">More Details...</a><br>  </td>

                                    </tr>

                                    <tr>

                                      <td rowspan=2>  </td>

                                      <td>   Cost: <strong>{_CostOfService}</strong>  </td>

                                      <td>   Mgr Auth: <strong>{_ManagerAuthorise}</strong>  </td>

                                      <td>   License: <strong>{_RequiresStockorLicense}</strong>  </td>

                                      <td>   MAP: <strong>{_DeliveredwithProcessAuto}</strong>  </td>

                                    </tr>

                                    </table>


                                    Service Catalog - Full
                                    ======================

                                    <table>

                                    <tr>

                                      <td cellpadding="20">   <img src='{Image}' width='75px'><br> <font size="1">    Cost: <strong>{_CostOfService}</strong><br>    Mgr Auth: <strong>{_ManagerAuthorise}</strong><br>    License: <strong>{_RequiresStockorLicense}</strong><br>     MAP: <strong>{_DeliveredwithProcessAuto}</strong><br>   </font>  </td>

                                      <td colspan=4><font size="4" face="Arial" color = '#002E8A'><strong>{Title}</strong></font><br><br><font size="3" face="Arial" color = '#002E8A'><strong>Description</strong></font><br><font face="verdana" size="2">{Details}</font><br><br><a href="{_MoreDetails}">More Details...</a><br><hr><font size="3" face="Arial" color = '#002E8A'><strong>Screen Shots</strong></font>  </td>

                                    </tr>

                                    <tr>

                                      <td rowspan=2>  </td>

                                      <td colspan=3>  </td>

                                    </tr>

                                    <tr>

                                      <td>  </td>

                                      <td align='center'>   <img src='{_ScreenShot1}' width='280px'>  </td>

                                      <td align='center'>   <img src='{_ScreenShot2}' width='280px'>  </td>

                                      <td align='center'>   <img src='{_ScreenShot3}' width='280px'>  </td>

                                    </tr>

                                    </table>

                                    1 2 Previous Next