We just rolled out the use of Web Access to our analysts.
One of the issues that has occurred is they are sometimes receiving a deadlock error when just clicking on the dropdown for a user.
They haven't selected a user yet, just clicking on the User dropdown in an incident.
Support is telling me it has to do with our database needing to be optimized.
I find this hard to believe since they haven't even selected a user yet.
The shortcut they are using is a template, so I'm guessing this might be an issue. We needed the template because of the need for separate catefories, impact and urgency based on the Lifcycle.
Since WebAccess ignores filters on the Lifecycle/Title, this is the work around Karen P and support came up with.
Anybody have any ideas about the deadlock ? Could it be the template ?