We use an auto-assignment in our process, based on a value against each category being copied to an "auto-asign" field on our Inicident window which is picked up by an automatic assignment after first saving a call.
Our Service Desk want to rationalise our categories and have asked if I can make this optional - i.e. if the Category has no auto-assign value then the sube=sequent auto-assignment should simply assign the incident to the current group.
So I need some way of setting a default assignment of CurrentGroup that will be used if there is np auto-assign value against the Category.
I can't reference our auto-assign field on either the Incident or Category from the subsequent Assignment window via a calculation so that option's out.
I've tried adding a $CurrentGroup$ macro to the auto-assign field on the Incident Window when the process is first started but this doesn't populate.
Anyone got any ideas?
Many thanks - Adam.