We are using LD Service Desk 7.4.
Recently we noticed the Reminder emails were not being sent to the users; yet we were still receiving the assignment notifications.
I can see the the assignment emails in the database, and if I manually send an email from the Reminders in the Incident tree, success. and see the database record.
Appears something has stopped the automation process. All services look OK, and have been restarted to be sure. Our Dev environment is still working fine, but I cannot find a difference.
What can I look for which would cause this?
Also noticed the automated escalation has recently stopped. Could this be related?
Any assistance would be appreciated.