5 Replies Latest reply on Nov 28, 2011 9:08 AM by Catalysttgj

    The custom form can't be launched

    Peter Lee Apprentice

      Hi All,

       

      I used to be able to launch custom form to fill out data. However, the custom form can't be launched when I login as a different user. Is it normal? What is the default rule for utilizing custom form?

       

      Thanks.

      -Peter

        • 1. Re: The custom form can't be launched
          Apprentice

          Hi Peter,

           

          If you are using the option to get a custom data form to launch automatically on login (option in agent configuration), then the form should appear for any user who logs into the device, however it will only do this up until a single user has filled it it. Once the form has been completed it won't show up again automatically for any users on the device unless the form is updated and rescheduled.

           

          Other users can launch the same form manually from the start menu after it has been completed by the first user (if the option to see the menu is enabled) but they will see the answer that the first user had populated within it.

           

          Custom data forms are really applicable on a per device, not per user type scenario.

           

          Does that answer your query?

           

          Rgds

          Blair

          • 2. Re: The custom form can't be launched
            Peter Lee Apprentice

            Hi Blair,

             

            That's what I thought. However, I really encountered a popup message said "Invalid path of the custom form difinition file, or the file is unavailable for use" when I login as another user account. Any idea to the problem?

            Fail to launch custom form.png

            Thanks.

            -Peter

            • 3. Re: The custom form can't be launched
              Catalysttgj Expert

              Maybe a permissions problem?

              • 4. Re: The custom form can't be launched
                Peter Lee Apprentice

                That's what I thought. But how to resolve it?

                • 5. Re: The custom form can't be launched
                  Catalysttgj Expert

                  The custom form files reside in the directory: \\YOURSERVERNAME\LDlogon

                   

                  Can the user that can't open the custom form navigate to this UNC path at all?

                  That's the first thing to be sure about before going down the line of thought of  "permissions".

                   

                  If the answer is no, then the next question is, can any user get to it?

                  If yes, then whats' the difference between the users that can and can not.

                  You'll need to dig into the permissions on your core and figure out what is going on there, or you may need to figure out what AD group membership that your user doesn't have in the event that it goes in that direction.

                   

                  There should be some articles in the forum for more about permissions and what not.

                   

                  Hope that helps!