1 Reply Latest reply on Nov 24, 2011 8:05 AM by Terry_Courtney

    Filter by email address

    Apprentice

      Hi all,

       

      Let me just give a quick brief of what I am trying to achieve:

       

      I am currently working on a process in our Service Desk system that allows a user to click a link of our self service homepage before they login, which they can click on which takes them to a basic window which asks them to type their email address then click save and close, which will then kick off a process which emails them their loginID.

       

      The problem:

       

      The principle of this process works fine, but the problem that I am having is getting the "Raise User" field which I am using on the window to filter, as the user types in their email address to work. It displays a list of user email address from the whole system when clicked, which kind of indicates that I am halfway there. But as I type in an email address the list does not start to filter down at all.

       

      Can anyone suggest a way that I can get this work as desired?!

       

      Cheers in advance

       

      Terry

        • 1. Re: Filter by email address
          Apprentice

          Hi all,

           

          Please disregard, I have found a way to do this and the process now works and sends the users login ID to their email address.

           

          I realised that as I am using this function within the service portal, I can use Output Attributes to change the way the drop down is filtered and displayed!

           

          Cheers

           

          Terry