Do you mean that if the Impact and Urgency get changed then the Response Level field doesn't change? Or do you mean that the escalation notifications still go out for the original Response Level and not the new one?
As this could've been setup in a few ways, this one might be a bit tricky to diagnose on the community and may be better to log with your support provider.
Yes if I change Impact and Urgency for a second time it does not change the response level, how it works on the intial creation of the incident when you save just not after it is saved.
You are a gun with your assistance
Probably is however looking at the document and following it I have no Handlers option on the window under the Window. It is missing.
I followed exactly what to do:
You add this by opening the window in Window Manager and without highlighting any attribute go to your Properties.
You will have an option here called "Handlers" under the "Configurable Properties" section. Highlight this and click the [...] browse button
Sorry it is a change to the Config file i need to do first by looks of it.